REFUND POLICY

All our clients are very important to us, that’s why Croft Beverages Private Limited (“Company”), has created  the following Refund Policy to let You know how we handle the refunds for the goods ordered and bought on  our website https://www.croftbeverages.com (“Website”).

The terms “You,” “Your,” and “Yours” refer to the entity/ person/ organization using our Website. When this  Policy mentions “we”, “us,”, and “our” it refers to the Company and its subsidiaries or /and affiliates. The term  “goods” refer to any product or item bought on our Website by You.

This Refund Policy is governed by our Terms of Services.

For any questions regarding this Refund Policy or any requests regarding the refunds and returns, please contact  us by email hello@croftbeverages.com, phone +91 82705 41816 or other contacts provided below.

Some of the goods can be returned within 7 days of delivery and are eligible for a replacement. You have the  right, without giving a reason, to return such goods, if it has not been used, damaged or its appearance has not  substantially changed, that is, the appearance of the product or its packaging has been made only such  alterations as were necessary to inspect the goods received.

The right to withdraw from a distance contract within 7 days without giving a reason does not apply to legal  persons (e.g. companies, entrepreneurs).

See the Exceptions section below to learn more about which goods are not eligible for a refund.

This Return policy does not limit Your statutory rights to withdraw or rights You may have in relation to  incorrect, damaged or defective goods.

STANDARD RETURNS

Any goods that You wish to return must be in the original packaging and unopened, in a condition fit for resale.  If the Goods to be returned do not meet these conditions, we will be unable to offer a refund.

If the item is not subject to an Exception, you must place your refund request within 7 days of delivery of the  item.

Please contact our Support to begin the return and refund process, Support team will walk you through the  process and help you.

In case of the return of the goods, we will cover the return shipping costs.

You must exercise return right responsibly and return the product in the original neat packaging, as well as  return all complete parts of the product. You are responsible for the complete set of the returned goods. If the  goods are not complete, we won’t be able to accept the returned goods and issue a refund.

If You fail to meet the deadlines of our Return policy, we will be unable to offer a refund.

RETURN EXCEPTIONS

Your right to return quality goods purchased in the online store does not apply to:

Goods that have been ordered under “Make Your Own Blend”.

DEFECTIVE GOODS

In certain cases, such as defective, damaged or wrong goods, you may be required to provide evidence of the  issue, such as a photo or video, or to return the item to receive a replacement.

You must contact our company at hello@croftbeverages.com within 7 days upon purchase and provide detailed  information, such as:

  • Proof of purchase
  • Product name
  • Information about the defect, failure or missing part of the item
  • Defect evidence (e.g. a photo or video of the item, a photo of the defective area (if it is possible to take a  photo), a photo of the packaging, other).

The goods must be returned in the original packaging (with instructions and/or warranty card, if they were  delivered with the product).